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Marketing & Communications

Marketing your school food program has always been important, but with a rapidly changing school food environment in emergency feeding situations, it is more important than ever!

Marketing can increase awareness about your program among students, parents, and the community. It can help bring in business that will increase reimbursement funds, directly affecting your bottom line. School food operators need to be able to communicate the latest information regarding meal distribution locations and times, menu choices, waiver statuses, and more. To reach the widest audience possible, it’s important to have a well rounded marketing plan.

Marketing & Communications

Marketing your school food program has always been important, but with a rapidly changing school food environment in emergency feeding situations, it is more important than ever!

Marketing can increase awareness about your program among students, parents, and the community. It can help bring in business that will increase reimbursement funds, directly affecting your bottom line. School food operators need to be able to communicate the latest information regarding meal distribution locations and times, menu choices, waiver statuses, and more. To reach the widest audience possible, it’s important to have a well rounded marketing plan.

Communication Platforms

Start by working with your district’s communication department. Most districts have a system designed to get out messaging through email, text, phone calls, and more. They can help you draft letters and messages that will reach almost every family in your district.

All districts have websites. This is the home of all details, information, pictures, and contact info for your district. Not only should you have a space for your department on the district webpage where you can share menus, Free and Reduced information, contact information for your food service office, and other pertinent information, but you should work with the webmaster to feature pictures and important details on the homepage from time to time.

Social media is probably the most important tool right now for marketing. Social media can help you create brand awareness and allows you to target your audience with instant messaging.

Social Media Best Practices

  • Include a photo or graphic with all of your posts (preferably high resolution)
  • Size your photo or graphic to fit the social media channel
    • For example, Instagram uses a 1:1 ratio or square, Facebook 4:3, Twitter 16:9 (approximately)
  • Be enthusiastic about the topic/s you’re covering in social posts! No need to use an exclamation point at the end of every sentence, but personality (and personability) goes a long way for engagement
  • Spread the word about your program’s presence on social media through the district’s newsletter or other communications
  • If feasible, use a social media scheduling platform like Hootsuite to schedule posts in advance and save time later

Social Media Examples

Promoting Your Program

  1. Happy Monday! Our free meal pick-up for children 18 and younger is available to you on Tuesdays and Thursdays from 7 am to 10 am. Be sure to stop by for fuel and smiles.
  2. Today we’re serving chicken sandwiches. Remember: all students eat free! Stop by between 7-7:30 or 10-10:30 at our pick-up locations throughout the district.
  3. Save time making lunch this week and pick up 3 days worth of food at any of our district-wide locations. All students eat free!

Announcement or Change in Your Program

  1. Head’s up, families: we will not have meal pick-up the week of Spring Break. We’ll be back the week after ready to serve up free meals to your kiddos!
  2. We’ve added a new menu item to our rotation: chicken parmesan! This was a student favorite before we transitioned to remote feeding, and we’re excited to bring it back—to-go style!
  3. We’re excited to introduce X, the newest member of our school food staff! Give him a wave next time you stop by for meal pick-up.

Additional Resources

These helpful resources and links offer support for districts as they operate alternative feeding programs amid this crisis.

Additional Resources

These helpful resources and links offer support for districts as they operate alternative feeding programs amid this crisis.

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